New Client Centre
We are happy you dropped by our website. If you are a new pet owner, new to our region, or just want to seek out new options, this page is for you! We have a TON of information on our website and invite you to click on the various links to find out more about us and our services. We have created this page to streamline our website experience. So here's the nitty gritty!
Is Mountain Vista Veterinary Hospital Accepting New Patients?
Yes! We warmly welcome new patients. When you book with us, we will request your pet's medical history so we can learn more about your pet.
I am hearing a lot in the media about "corporate-owned" practices. Who actually owns Mountain Vista?
Mountain Vista Veterinary Hospital is 100% owned and operated by a Collingwood native and local veterinarian. Our entire team all live, work and play in the Southern Georgian Bay region.
What is the best way to book an appointment?
Our online booking system is an easy and efficient way to book. You may also call our hospital number 705 446-0261.
What are the hours of operation?
Monday - Friday 8am - 6 pm. Saturday 8:30 am - 3pm. We are closed Sunday and on public holidays.
Do you offer telemedicine appointments?
Yes! In some cases, telemedicine may be appropriate. Telemedicine appointments are available during regular office hours and out-of-hours. We encourage sending pictures and/or videos, or we can set up a video chat if needed. Out-of-hours consultation notes are forwarded to us the next business day for follow-up.
Do I need a "clinic membership" in order to use telemedicine services?
No membership is needed and you do not need to be a regular client of MVVH to use our after hours telemedicine services.
Can I get a prescription for my pet without seeing or consulting with a doctor?
Medications can only be dispensed after an assessment by one of our licensed veterinarians. In some cases, telemedicine may be appropriate. If we have never seen your pet, or if we have not seen your pet within 12 months, prescriptions can not be dispensed as per CVO regulation where an active veterinarian-patient-client relationship (VPCR) is required. This is to ensure the safety of your pet.
Are parasite prevention medications (topical or oral) considered prescriptions?
Yes. An active VPCR is required to dispense most parasite-prevention medications. (see above)
Do you offer a payment plan?
We offer payment plan options through Scratchpay (click link here). We kindly request that all services be paid at the time of the visit, and in some cases, a deposit may be requested. We believe in complete transparency and will provide treatment estimates and work with you to help determine what is best for you and your pet.
What happens if I need veterinary care out of hours?
We have a 27/4 emergency phone line 647 695-5411 where a registered veterinary technician will be able to advise you. If appropriate, an out-of-hours telemedicine appointment with a veterinarian may be scheduled. If more urgent, you will be directed to Huronia Veterinary Emergency clinic which has a team on-site 24/7. You may also contact HVEC directly 705 722-0377.
Do you offer pet food home delivery?
Yes we do! You may sign up for our webstore to get your pet's diet (amoung a variety of other supplements and products) (click here)
Do I need to be a regular MVVH client in order to use some of your special services (for example laparoscopic spay, ultrasound, endoscopy, rehab etc?)
No. We are happy to work with out-of-town patients or patients from other local veterinary hospitals. We accept referrals while you maintain a relationship with your regular veterinarian, All records of your visit with us will be sent to your regular hospital.
Is Collingwood Active Pets (CAPs) part of Mountain Vista Veterinary Hospital?
Yes it is! CAPs was added to our hospital in 2022 in order to provide full pet rehabilitation and hydrotherapy services. We have a dedicated CAPs team that works closely with our MVVH team. CAPs has its own entrance at the back of our hospital and its own extension when you call into our hospital. You can leave a message or e-mail us at CAPS@mvvh.ca You do not have to be a client of Mountain Vista to use CAPs services.
I am new to this region, are there any pet diseases I need to be aware of and what can I do to protect my pet?
It is required by law in Ontario (R.R.O. 1990, Reg. 567) to have your dog or cat vaccinated for Rabies. There are also a variety of core vaccinations that will help protect your pet from a variety of potentially lethal diseases. We highly recommend kennel cough vaccination for dogs, as we see outbreaks at least twice a year in our region. Leptospirosis is also a disease of concern and is zoonotic (meaning it can also affect humans) and is spread by raccoons, skunk and opossums. We highly recommend vaccination for this in dogs. Parasites are a threat to our pets all year round, especially ticks, which can carry Lyme disease (also zoonotic) . Tick prevention is recommended all year in our region.