Mountain Vista Veterinary Hospital
We believe a strong partnership – one rooted in trust – is essential to the health of your pet. We are committed to cultivating a welcoming, inclusive environment through our words and actions.
AS A CLIENT,
YOUR RESPONSIBILTIES INCLUDE:
AS A CLIENT,
YOUR RIGHTS INCLUDE:
To respect other patients and hospital employees.
To receive care in a safe, respectful environment.
Accept that veterinarians are legally and ethically bound to provide veterinary services strictly under the terms of a current veterinary-client-patient relationship.*
To know who is providing your pet’s care, and be assured that the provided care is appropriate, competent, and complies with applicable laws.
Follow accepted treatment plan and communicate any constraints that may inhibit said plan.
To accept or refuse recommended treatment.
Meet agreed-upon financial responsibilities concerning provided veterinary services, including paying at the time of service.
Be informed of the costs of veterinary services, as well as available payment options, free of assumptions.
Arrive to appointments on time or call ahead if you’re going to be late or need to cancel. Understand that patients’ needs can be unpredictable and show patience and compassion with explained delays.
Be seen on time or be notified of any delays—with respect for your time.
Give at least 48 hours notice for prescription refills. More may be required for special orders.
To have prescription refills fulfilled by 48 hours from request, or otherwise be provided an explanation.
*A veterinarian-client-patient relationship exists when your veterinarian knows your pet well and recently enough to be able to diagnose and treat your pet’s medical condition, you have agreed to follow your veterinarian’s instructions, and other requirements for this relationship have been met as defined by applicable federal and provincial law.