Where Passion meets Veterinary Medicine
We Have Everything To Keep Your Pet Healthy
Proudly locally owned and operated since 2000
We are a full service small animal veterinary hospital located in beautiful Collingwood, Ontario and have been proudly treating pets in our region since 2000. We are a non-corporate, locally owned and operated multi-veterinarian practice established by Collingwood native and local resident veterinarian Dr. Jacquie Pankatz. We are centrally located to serve Collingwood, the Town of Blue Mountains, Wasaga Beach, Stayner, Creemore and the surrounding communities of Southern Georgian Bay and beyond. Living in this four-season play-ground, we welcome clients and their pets who call our region their second home. We also gladly work with clients in collaboration with their regular veterinarian who seek our ultrasound, laparoscopic, regenerative medicine and natural pet care services. New patients are warmly welcomed! We are the only veterinary hospital that is fully equipped and have surgically- trained onsite veterinarians to offer laparoscopic spay surgery north of the GTA.
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September 23, 2020
Dear Valued Clients and Friends,
As Ontario appears to be approaching its second wave of COVID-19 cases, we will continue our curbside protocols for the time being. The vast majority of our clients have been understanding and cooperative and we thank you for this! Our primary concern is the health and safety of our clients and to play our part in protecting the most vulnerable in our community. We really are all in this together!
In the meantime, we are devising a plan and have made some renovations in the hospital, arranging for the time when clients will be allowed in so that everyone will be properly protected and social distancing can be maintained. For the time being, we will continue curbside check-in appointments for our patients as well as continue curbside pick-up for prescriptions and other items as this is a model that allows us to continue to provide exceptional veterinary care while providing the highest protection for you, for us and everyone's loved ones at home.
Special exceptions are made for end of life care. For those entering the building, we do have a strict mask-wearing policy. Our phone lines continue to be crazy busy and are easily tied up during the day. Despite hiring more staff, this situation has not been easily remedied due to the shear volume of calls throughout the day we have been getting since the pandemic hit. We ask if you get our voice mail, to please leave a message or call back. We have staff that are dedicated to just answering the phone lines and picking up messages. Two things to consider in order to increase efficiency:
Book your appointments online - we now have this feature. Pick a day and time and our staff will confirm your appointment with your desired form of communication. Click the red button on our website.
Order your pet's special diets or other non-prescription items through our webstore. At clinic and home delivery are available and your food will likely arrive faster with this method than calling in.
Just a reminder that our receptionists CAN NOT fill prescriptions without a doctor's consent (this is CVO regulation). If your pet is on a chronic medication, please plan ahead before they run out. Some pet medications are special order and need to be compounded which takes a little extra time.
As you should now be preparing your pet for the fall/winter parasite season, we have streamlined parasite preventative medication pick up. Please remember that ticks and Lyme disease are a concern all year in our region. Curbside pick up and home delivery are available. We also offer a telehealth consultation for parasite prevention through our online booking service for those patients we have not seen before or have not seen for a while in order to make sure we are selecting the right product for YOUR pet.
Thank-you for your continued patience and trust in our hospital.
Dr. Jacquie Pankatz and Your Pet's Health Care Team at Mountain Vista
It is time to Start Your Pets on Parasite Prevention!
During these unprecedented times, it is understandable that everyone's health and well-being is focused on family and friends. But please do not forget our furry friends who need to start their parasite prevention this time of year.
Our Pet Spring Tune-Up promotion has been extended into the fall! Save money on wellness testing and heartworm and Lyme disease screening. Call the office to arrange for your pet's annual wellness test and to pick up their parasite prevention.