We are happy to hear from you via e-mail! But please note, e-mails are only monitored during regular office hours. Urgent matters should be called in. If your pet is unwell, please call the office, or the emergency hospital if it is out of regular office hours or a holiday. During the COVID-19 pandemic, response times may be longer than usual.
Mon-Fri: 8am-6pm Sat: 8:30am-3pm Sun: Closed
How to Get Here
2823 Nottawasaga Concession 7, Collingwood Ontario, Canada L9Y 3Z1
We are located on Poplar Sideroad which runs west and east between County Road 124 and Highway 26. We are close to the intersection of Poplar Sideroad and Raglan Street across the road from the Collingwood Georgian College Campus
Payment is required when services are rendered. We accept Visa, Master Card, American Express and Debit. We are not able to accept personal cheques. We gladly process pet insurance claims and financing is available through Scratchpay. Applying is quick and easy, requiring no hard credit check.
It is our goal to clearly outline treatment plans for our patients and work closely with our clients to make sure that all options for treatment are explained. You are in the driver's seat! We work hard to come up with treatment plans within your budget and goals in mind. Estimates are routinely given however please understand that we can not give estimates over for the phone for patients we have not seen as every case is unique
I. Veterinary Practice Covered by this Notice
This Notice describes the privacy practices of Mountain Vista Veterinary Hospital Professional Corporation. “We” and “our” means the Veterinary Practice. “You” and “your” means our patient.
II. How to Contact Us/Our Privacy Official
If you have any questions or would like further information about this Notice, you can contact MOUNTAIN VISTA VETERINARY HOSPITAL’s Privacy Official at:
28223 Concession 7
P: 705 446-0261
F: 705 446-1684
III. Our Promise to You and Our Legal Obligations
The privacy of your health information is important to us. We understand that your health information is personal and we are committed to protecting it. This Notice describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you and your pet that may identify you and that relates to your pet's past, present or future health or condition and related health care services.
We are required by law to:
• Maintain the privacy of your protected health information;
• Give you this Notice of our legal duties and privacy practices with respect to that information; and
• Abide by the terms of our Notice that is currently in effect.
IV. Last Revision Date
This Notice was last revised on February 4, 2017.
V. How We May Use or Disclose Your Pet's Health Information
The following examples describe different ways we may use or disclose your pet's health information. These examples are not meant to be exhaustive. We are permitted by law to use and disclose your pet's health information for the following purposes:
A. Common Uses and Disclosures
1. Treatment. We may use your pet's health information to provide you with veterinary treatment or services, such as examination or or performing surgical or dental procedures. We may disclose pet's health information about you to veterinaryspecialists or other health care professionals involved in your care.
2. Payment. We may use and disclose your pet's health information to obtain payment from health plans and insurers for the care that we provide to you.
3. Health Care Operations. We may use and disclose health information about your pet in connection with health care operations necessary to run our practice, including review of our treatment and services, training, evaluating the performance of our staff and health care professionals, quality assurance, financial or billing audits, legal matters, and business planning and development.
4. Appointment Reminders. We may use or disclose your pet's health information when contacting you to remind you of a veterinary appointment. We may contact you by using a postcard, letter, phone call, voice message, text or email.
5. Treatment Alternatives and Health-Related Benefits and Services. We may use and disclose your pet's health information to tell you about treatment options or alternatives or health-related benefits and services that may be of interest to you.
6. Disclosure to Family Members and Friends. We may disclose your pet's health information to a family member or friend who is involved with your care or payment for your pet's care if you do not object or, if you are not present, we believe it is in your best interest to do so.
7. Disclosure to Business Associates. We may disclose your pet's protected health information to our third-party service providers (called, “business associates”) that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use a business associate to assist us in maintaining our practice management software. All of our business associates are obligated, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract
Customer Service Policy Statement: Providing Goods and Services to People with Disabilities
1. Our mission
The mission of Mountain Vista Veterinary Hospital is to provide high quality veterinary care to our patients and to provide exemplary customer services to all individuals using our service.
2. Our commitment
In fulfilling our mission, Mountain Vista Veterinary Hospital strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
3. Providing goods and service to people with disabilities
Mountain Vista Veterinary Hospital is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
We will communicate with people with disabilities in ways that take into account their disability.
We will train staff who communicate with customers about how to interact and communicate effectively with people with various types of disabilities.
3.2 Telephone services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
We will offer to communicate with customers by fax, text or e-mail if telephone communication is not suitable to their communication needs or is not available.
3.3 Assistive devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: printed invoice, fax, text, e-mail, verbally over the phone
We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
4. Use of service animals and support persons
We are committed to welcoming people with disabilities who are accompanied by a service animal in areas of the hospital that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Mountain Vista Veterinary Hospital’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
5. Notice of temporary disruption
Mountain Vista Veterinary Hospital will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and service counters on our premises.
6. Feedback process
The ultimate goal of Mountain Vista Veterinary Hospital is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Mountain Vista Veterinary Hospital provides goods and services to people with disabilities can be made by contacting our office via telephone, e-mail, fax or in person. All feedback will be directed to the chief veterinarian.
8. Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Mountain Vista Veterinary Hospital that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
9. Questions about this policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of any part of the policy is not understood, questions should be referred to Marie Dawson or Dr. Jacquie Pankatz of Mountain Vista Veterinary Hospital